TERMS OF SERVICE AGREEMENT

Last updated June 5, 2010

Terms of Service

These terms apply to everyone who has an account and/or getting an account with us. Rewindhost.com holds all rights to edit modify or change the Terms of Service at any time without notification. We can only ask that you follow these terms as they are written. If you violate these terms we have set, you and your account will be penalized depending on the action. Please check back for updates.

The Service We Provide
In exchange for any fees you pay in advanced, we will host your website on our servers, so as long as you abide by all terms and conditions of our service. We will provide you the specifications of the hosting you paid for. the term "Rewindhost" or "us" or "we" refers to Rewindhost LTD.

Permission to Host Your Content
For us to host you it is essential you upload content to our servers. When you upload your content you are making one or more copies of your content. By uploading content you must hold all licenses necessary to upload your content to our server.

Personal Information
When you place an order for our service, your personal information, is in our database. We take privacy very seriously, and as such, we will not sell your information to a third party (other then a company that may purchase Rewindhost), and will take reasonable steps to keep it disclosed from any third party.

By proceeding to use our service you consent that we may process the personal data, that we collect from you in accordance to our Privacy Policy (http://rewindhost.com/privacy.php). We may use your information to improve content of our website, to customize content and/or a web page for each visitor.

Backups
We are not responsible for any backup of your files or website, we encourage you to perform your own backups and download them on a periodic basis.

Since the services permit users to electronically transmit, or upload content directly yo the Users websites, User shall be fully responsible for uploading all content to the User website and modifying and updating the User website site, including backups.

We endeavour to have weekly (monthly, whatever) backups available to our clients, however in extreme circumstances these may not be available.As such, we are not responsible for any backup of your files or website, we encourage you to perform your own backups and download them on a periodic basis.

Content
All services provided by Rewindhost may only be used for lawful purposes.

The customer / user agree to hold Rewindhost harmless from any claims resulting from the use of our service.

The use of our services to infringe upon any copyright or trademark is prohibited. This includes but is not limited to unauthorized music, books, and or copyrighted work. The offer of sale on any copyrighted content will result in immediate termination.

Examples of Unacceptable Material on all Shared an Reseller Servers
IRC Bots, Proxy Scripts, Pirated Software, Warez, filedump, mirror, or banner ad-services.

Offering video and/or audio streaming or downloads, MP3 Files, Games are also not permitted on any Rewindhost server.

Using a shared account as a backup/storage device is not permitted, unless it is the cPanel backup of that shared account.

Zero Tolerance Spam Policy
We take a zero tolerance stance against sending of unsolicited e-mails, bulk e-mailing, and spam.

Any user who send out spam will have there account terminated without notice. Sites that advertise spam may not be on any Rewindhost server. Any account resulting in an IP being black listed will be suspended and fined $15.00. The fee may be higher at Rewindhost discretion.

Unlimited Bandwidth, Disk Usage, Email and FTP accounts and other Unlimited Resources
Rewindhost provides User with bandwidth, disk space, and other resources. Rewindhost may not establish a specific amount of bandwidth, disk space, and other resources, and refer to that as "Unlimited". In all cases, the services are for normal use only, and any activity that results in excessive usage is strictly prohibited. Rewindhost reserves the right to terminate and/or suspend any account using excessive resources for no reason. Users agrees that such usage shall not exceed the amounts set by Rewindhost for the service purchased.

When the Services Will be Available
We endeavour to provide you with at least 99% uptime. As with the nature of hardware there will be instances beyond our control where the service will go down. During these times we will notify all clients and advise of an expected time of repair. We will not be responsible for any loss of business during this time and credits will only be provided under extreme circumstances

Guarantee
As we explained in the paragraph above we do not promise a uninterrupted service. We also do not guarantee in server error that we have a backup of your account(s) so please keep one.

Refunds
Refunds will only be given within the first 30 days of your hosting service. We will not provide any type of refund or prorate for any client/user after 30 days. IP's, software, and server transfer cost will not be refunded. Your domain name will not be refunded for any reason. $15.00 will come out of any refund with a free domain name, which will be pushed to your account. We will not reimburse you for any damages to your business from using our services.

Resellers & Master Resellers
Your clients agree to these terms of service contract when they sign up for hosting with you. We do not offer support to your clients for any reason. If they do contact us for a support issue you will be charge a standard rate of $5.00 unless you purchased the client support add-on.

One-Time Hosting
In agreement when purchasing one-time hosting it is for one domain name only. In order to change the domian name there will be a fee of $15 to change it. Rewindhost.com also reserves the right to cancel your one-time account at any time due to any reason.

Hosting Prices & Services
Rewindhost.com reserves the right to change or modify any hosting or service prices at anytime.

These Terms of Service May Change
Due to our business, and the changing of the web hosting industry Rewindhost Ltd reserves the right to change or modify anything within the terms of service contract.